Contact Us

We are a small team and we answer everything ourselves. The fastest route is email with your order number.

Get in touch

Shiva Enterprises (trading as Ministry of Sneakers)
#189, Ambala City, Haryana 134003, India
GSTIN: 06AATHP0225K02ZX
Email: admin@ministryofsneakers.com
Phone: +91 74000 00774

Response times

• Order queries — within 1 working day
• Returns and refund claims — within 2 working days
• Seller account and payouts — within 2 working days

Monday to Saturday, 10am to 7pm IST. We are closed on Sundays and public holidays.

Before you write in

Many questions are already answered on these pages:

• FAQ — buying, selling, payments
• Shipping — timelines and tracking
• Returns — what is and is not covered
• Condition Guide — what each condition rating means

Please include

Your order number, the email on your account, and photographs if the query is about a specific pair. It saves a round trip and gets you an answer faster.