How and when money comes back to you. Read alongside our Returns Policy, which sets out when a refund applies.
When a refund is issued
- The pair failed authentication and was not shipped
- The seller did not dispatch within the required window and the order was cancelled
- You received the wrong item, and the claim was accepted
- The pair arrived damaged in transit, and the claim was accepted
- The order was never delivered
- We cancelled the order for any reason on our side
Refunds are not issued for change of mind, size or fit — see Returns.
How much you get back
Where the fault is ours, the seller's, or the courier's, you are refunded in full — the item price, shipping, and any authentication service fee.
How it is refunded
Always to the original payment method. We cannot redirect a refund to a different card, account or UPI ID.
- Card — 5–7 working days after we process it, depending on your bank
- UPI / net banking — 3–5 working days
- Wallet — usually within 48 hours
- Cash on Delivery — by bank transfer to an account you provide; 5–7 working days
We initiate the refund within 2 working days of approving it. The time after that is your bank's, not ours — but if it has not arrived within 10 working days, contact us with your order number and we will chase it.
Discounts, gift cards and loyalty points
- A discount code used on a refunded order is not reissued unless the cancellation was our fault.
- Gift card value used on a refunded order is returned to the gift card balance.
- Loyalty points redeemed are credited back to your account.
Partial refunds
Where only part of an order is affected, we refund the affected item plus its share of shipping.
Contact
Refund queries, with your order number: admin@ministryofsneakers.com
