Returns & Refund Policy
Last updated: March 2026
Important: We operate on a consignment-based, seller-fulfilled model. All sales are final — we do not accept returns or exchanges.
Why We Don't Accept Returns
Every product on our platform is listed by an independent seller and shipped directly through our authentication center. Once an item passes authentication and is delivered to you, the transaction is complete and the seller is paid out. Because of this consignment-based model, we are unable to accept returns or exchanges on any order.
When Refunds Are Issued
Although we do not accept returns, refunds are issued in the following situations:
- Authentication failure — If the item does not pass our multi-point authentication check, the order is cancelled and you receive a full refund. No questions asked.
- Wrong item received — You received a completely different product than what was ordered (wrong model, wrong size). You must report this within 24 hours of delivery with photos.
- Item not delivered — Courier confirms non-delivery after the expected delivery window. Full refund after investigation.
- Seller fails to dispatch — If the seller does not ship the item within the required timeframe, the order is cancelled and you receive a full refund.
What Is Not Eligible for Refund
- Change of mind after purchase.
- Size not fitting — size charts are available on each listing; please check before buying.
- Normal wear characteristics on used items that were accurately described in the listing (e.g. an 8/10 listing with disclosed yellowing).
- Items that have been worn or used after delivery.
- Cosmetic differences due to lighting or display settings in product photos.
Need help with an order? Contact our support team and we'll sort it out.
