All sales are final. We do not accept returns or exchanges for change of mind, wrong size, fit or comfort. Please read this page and the Condition Guide before you order.
Every pair sold here is verified by an independent authenticator before it reaches you, and each pair is a specific item from a specific seller — not interchangeable stock from a warehouse. Once a pair has been authenticated and shipped, it cannot be returned to inventory. This is standard practice across authenticated sneaker marketplaces.
This means the responsibility for choosing the right size sits with you. Each listing shows the size, condition rating and photographs of the actual pair. If you are unsure, please ask us before ordering rather than after.
Final sale does not mean you carry the risk of our mistakes. We will act, at our cost, in these cases:
It is never shipped to you. Your order is cancelled and you are refunded in full, including any authentication service fee. You do not need to do anything.
A different model, colourway or size from what you ordered. Contact us within 48 hours of delivery with photographs. We arrange collection and issue a full refund or send the correct pair where available.
Contact us within 48 hours of delivery with photographs of the packaging and the pair. Please keep the original packaging — the courier claim depends on it.
If tracking shows delivered but you did not receive it, tell us within 7 days and we will investigate with the courier.
Approved refunds are returned to the original payment method. See our Refund Policy for timelines.
Nothing on this page removes rights you have under the Consumer Protection Act, 2019 in respect of goods that are defective or not as described.